Privacy Policy

Introduction

Slott collects and processes Personal Data in connection with the Slott platform. This Privacy Policy explains the categories of data we collect, how we use it, the legal bases we rely on, how we store and protect it, and the rights you may exercise in relation to your information.

Data We Collect

We obtain Personal Data directly from you and through automated means as you interact with our services. The categories of data include:

  • Identity and contact data: name, email address, date of birth, country of residence, and account username.
  • Account data: login identifiers, security settings, preferences, and activity history on the platform.
  • Verification and payment data: documents or evidence used to verify identity, payment instrument details or references, and records of deposits and withdrawals.
  • Biometric and device data: device-derived verification results and related security attributes used for secure access; biometric data is processed only on your device and the emitted authentication result is shared with us.
  • Usage and technical data: IP address, browser type, device identifiers, pages visited, timestamps, and other technical information about how you access and use the service.
  • Communication data: messages you send to support or through in-platform communication tools, and any responses we provide.
  • Loyalty and promotional data: information about loyalty program status, rewards earned, and participation in promotions.

Purposes and Legal Bases for Processing

We process Personal Data for the following purposes, with the corresponding legal bases:

  • To provide and operate the service, verify user identity, and administer your account. Legal basis: performance of a contract and legitimate interests in delivering online gaming content.
  • To process transactions, manage payments, and handle refunds or chargebacks. Legal basis: performance of a contract and compliance with financial regulations.
  • To maintain security, detect fraud, prevent unauthorized access, and protect our rights. Legal basis: legitimate interests in safeguarding users and the platform.
  • To communicate with you, respond to requests, and provide customer support. Legal basis: performance of a contract or legitimate interests in service improvement.
  • To improve the service, tailor content, and inform you about updates, promotions, and new features. Legal basis: legitimate interests and, where required, consent.

Automated Processing and Profiling

We do not rely on automated decision‑making that produces legal effects or similarly significant impacts on you. Automated processing may be used for identity verification, risk assessment, and fraud prevention, but it does not entitle us to render binding decisions about you without human review where required by law.

Retention Period

Personal Data is retained for as long as necessary to provide the services and fulfill our legal obligations and legitimate interests. In general, Personal Data associated with an active account is retained for the duration of the relationship plus six (6) years after account closure or contract termination, unless a longer retention period is required or permitted by law.

Security

We implement reasonable technical, administrative, and physical measures to protect Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Access to Personal Data is limited to personnel and trusted third parties with a legitimate business need, all of whom are bound by confidentiality obligations and required to process data in accordance with this Policy.

Sharing Personal Data with Third Parties

We may disclose Personal Data to third parties who perform services on our behalf or as required by law. These recipients include:

  • Service providers that host, maintain, or support the platform;
  • Payment service providers and banks to process transactions;
  • KYC, anti‑fraud, and compliance partners for identity verification and risk management;
  • Game providers and other partners as necessary to offer features of the service;
  • Analytics and security service providers to measure usage, detect abuse, and improve the product; and
  • Regulators and other authorities as required by law or to protect our rights.

All third parties process data under contractual arrangements that require adherence to applicable privacy laws and this Policy. We store data only in encrypted form where applicable, and data transfers are conducted under appropriate safeguards.

International Transfers

Personal Data may be transferred to and processed in countries outside your home jurisdiction. When transferring data to a country outside the applicable data protection region, we implement safeguards such as standard contractual clauses or other legally recognized transfer mechanisms to protect your information and ensure an equivalent level of protection.

Your Rights

You have the following rights with respect to your Personal Data, subject to applicable law:

  • Right of access to copies of your data;
  • Right to rectification of inaccurate or incomplete data;
  • Right to erasure where lawful by applicable law or contract;
  • Right to object to processing based on legitimate interests or consent;
  • Right to restriction of processing;
  • Right to data portability in a structured, machine‑readable format;
  • Right to lodge a complaint with a supervisory authority;

To exercise these rights, please contact our Privacy Team at [email protected]. We will respond within one calendar month, with the possibility of extending for up to two additional months for complex requests, at no charge unless requests are excessive or repetitive.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from such individuals. If we learn that a child under 18 has provided Personal Data, we will take steps to delete it unless parental consent can be lawfully obtained and maintained.

Cookies and Similar Technologies

We and our service providers use cookies and related technologies to operate the service, remember preferences, analyze usage, and verify identity. We classify cookies as:

  • Necessary cookies essential to operate the service;
  • Functional cookies enabling enhanced features and personalization;
  • Analytics cookies to understand usage patterns;
  • Other technologies used to maintain security and improve user experience.

You may adjust cookie settings in your browser or manage your preferences where applicable. For information about how we use cookies and how you can object or withdraw consent, refer to our Cookie Policy and contact options above.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the updated policy and its effective date on the platform. Continued use of the service after the update constitutes acceptance of the revised policy.

How to Contact Us

If you have questions about this Privacy Policy or how we handle your Personal Data, contact us at [email protected]. You may also request a copy of your data or exercise any rights described herein by contacting the same address.